The Scholar Relations Manager (SRM) must have:

• At minimum, a baccalaureate degree.
• At least 4-6 years’ experience in higher education or non-profits, in roles promoting direct contact with students.
• Passion for empowering students and record of facilitating access and supporting college success.
• Excellent communication skills (written and oral); comfortable crafting and executing presentations for groups of 30-300.
• Ability to build relationships across a broad spectrum of constituencies.
• Experience in programs that work with high-achieving students, first-generation college students, and students from low socioeconomic status.
• Strong computer skills in MSOffice, including Outlook, Excel, Word, and Teams. Familiarity with Zoom, PowerPoint, Adobe Acrobat, and willingness to learn other programs as needed.
• Ability to travel a minimum of 30 days each calendar year.

Preferred, but not required, qualifications include:

• Experience in academic advising, financial aid awarding, or student support services.
• Prior work with selective program cohorts and/or recipient of a competitive scholarship that included cohort participation.
• Familiarity with Salesforce and associated tools.
• Master’s degree in a relevant field.

Relationship Management & Communication (25%)

• Serve as the primary point of contact for campus partners and Scholars at assigned universities.
• Facilitate training for new campus partners and provide ongoing coaching and instruction to campus support teams.
• Respond to incoming phone, email inquiries, and Terry Portal requests from current Scholars, campus partners, Scholar Alumni, external colleagues & vendors, board members, and prospective students.
• Problem-solve with campus partners and Scholars as they face various situations affecting Scholar standing, eligibility, engagement, and persistence.
• Communicate expectations for mandatory student events, stipend amounts, and other Foundation policies and procedures to campus partners, current students, and alumni volunteers.
• Collaborate with Terry Scholar Student Organization leaders to cultivate an inclusive campus culture aligned with the Foundation pillars of Scholarship, Leadership, Service, and Community.
• Monitor and track program spend related to scholarship stipends, event costs, and student organization support.
• Represent the Foundation at various public venues, including annual Foundation events, affiliated conferences, and outreach opportunities.

Scholar Success Tracking & Advising (25%)

• Track success metrics and program participation for 250-350 current Scholars enrolled at 3–4 Texas public universities.
• Facilitate current and prospective Scholar understanding of scholarship program criteria and continuation requirements through individual interactions and group presentations.
• Review, evaluate, and process individual student funding requests including deferrals, withdrawals, internships, study abroad, extended funding, online or graduate coursework, and drops below full-time enrollment.
• Collaborate with campus partners to holistically advise scholars about their scholarship standing, probationary status, suspension of funding, ability to appeal, or any potential scholarship adjustment.
• Provide individualized advice and campus or alumni resource referrals for Scholars to improve academic persistence, networking, and overall well-being.

Interview Site & Mandatory Event Management (25%)

• Provide input on annual interview schedule and staffing, secure venue reservations annually, and conduct research to secure new venues as needed.
• Ensure the successful execution of scholarship interviews in Houston, Dallas, or El Paso; responsibilities entail developing a communication plan, managing volunteers, supporting interview candidates, reviewing vendor contracts, arranging travel accommodations, and tracking expenses. Conduct voting and ensure integrity of the Terry Scholar selection process.
• Develop programming for mandatory Scholar events, including campus orientations, banquets, picnics, and other community-building opportunities.
• Coordinate internally on Alumni engagement, responsibilities, and interactions with Scholars at Foundation events.
• Perform on-site management and coordinate logistics for all assigned events.
• Account for Scholar attendance at mandatory events and communicate potential consequences.
• Travel to assigned campuses and off-site locations annually as required.

Data Maintenance & Scholarship Funding (25%)

• Ensure accurate and timely data entry to Foundation’s Salesforce database upon Scholar entry and throughout Scholar program participation.
• Track external scholarship funding, Cost of Attendance, and financial aid awards to calculate an individualized annual stipend amount for all current Scholars at assigned universities.
• Generate stipend reports and oversee the electronic funds transfer process to each campus.
• Reconcile funding records with partner universities every semester to capture stipend adjustments and to ensure responsible stewardship of funds.
• Manage Scholar grade reporting process in tandem with campus partners, ensuring correct documentation of academic standing, in compliance with Foundation requirements.
• Administer the annual self-evaluation letter process for all assigned Scholars, including reading and responding to submitted Self Evaluation Letters (SELs).
• Work individually and as part of a team to establish best practices for data integrity.

The salary range is commensurate with experience, with a minimum starting salary of $70,000.
The position also offers excellent benefits.